Terms of Service.

The agreement between Clai and the brokerages, agents, and teams who use the platform. We've kept it short and tried to write it the way we'd want to read it.

Last updated: May 11, 2026  ·  Effective immediately for new accounts. Existing customers will be notified of material changes.

01What you're agreeing to

These Terms of Service ("Terms") are a binding agreement between you and Clai, Inc. ("Clai", "we", "our"). They cover your use of try.goclai.com, our software, and any related services (together, the "Service"). If you're using the Service for a brokerage or team, you confirm you have authority to bind that organization.

02The Service, in plain English

Clai is an AI-powered operating system for residential real estate brokerages. It helps you read, draft, route, sign, and follow up on documents and deals — across pipeline, parties, eSignatures, payments, and compliance. Specific features evolve; we'll usually announce material changes in-app or by email.

03Your account

• You must be 18+ and able to enter a contract.
• Keep your login credentials private. You're responsible for activity under your account.
• If you spot unauthorized access, tell us at hello@goclai.com right away.

04Plans, fees & billing

Pricing for paid plans is shown at sign-up or in a separate order form. Subscriptions renew on the same cadence (monthly or annual) until cancelled. Taxes are added where required. Invoices are due on receipt unless your order says otherwise. We may suspend the Service for non-payment after a reasonable cure period.

05Your data is yours

You retain all rights to the contracts, contacts, deals, messages, and other content you upload or generate while using Clai ("Customer Data"). You grant us a limited, worldwide license to host, copy, transmit, display, and process Customer Data only as needed to operate the Service for you, comply with law, and improve performance and security. We do not sell Customer Data and we do not use it to train foundation models for third parties.

06AI outputs

Clai uses large language models and other AI to draft summaries, suggest replies, fill forms, and surface answers. AI is fast but fallible:

• Verify before you act. Treat AI outputs as a draft, not legal or fiduciary advice.
• You're responsible for what you send, sign, or file.
• Outputs may be similar across customers when prompts are similar — we can't guarantee uniqueness.

07eSignatures

Clai's eSignature workflows are designed to comply with the U.S. ESIGN Act and the Uniform Electronic Transactions Act (UETA), and equivalent provincial frameworks in Canada. By using them, you and your counterparties consent to transact electronically. Some documents (wills, certain deeds, court orders) can't legally be signed electronically — don't use Clai for those. You're responsible for confirming your jurisdiction and brokerage rules permit electronic signatures for the document at hand.

08Acceptable use

Don't use Clai to:

• Break the law, infringe rights, or facilitate fraud.
• Send spam, harvest contacts, or run unsolicited bulk messaging.
• Reverse engineer the Service, scrape it at scale, or probe it for vulnerabilities outside a coordinated disclosure.
• Upload malware, illegal content, or anyone else's confidential data without permission.

We can suspend or terminate accounts that violate this section.

09Third-party services

Clai integrates with services you choose to connect (CRMs, email, payments, signing providers, MLSs, etc.). Those services have their own terms and we aren't responsible for them. If you disconnect a third-party service, related features will stop working.

10Confidentiality & security

We treat Customer Data as confidential and protect it with reasonable administrative, technical, and physical safeguards (encryption in transit and at rest, role-based access, audit logging, vendor reviews). No system is bulletproof; we'll notify affected customers without undue delay if a breach involving their data occurs.

11Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Clai disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate.

12Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data. Clai's aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the fees you paid us in the twelve (12) months before the event giving rise to liability, or (b) US$100. Some jurisdictions don't allow these limits; in those places, liability is limited to the smallest amount allowed.

13Indemnification

You'll defend and indemnify Clai against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or applicable law, or your interactions with clients and counterparties. We'll defend you against third-party claims that the Service itself infringes a U.S. patent, copyright, or trademark when used as permitted.

14Term & termination

These Terms apply for as long as your account is active. Either side can terminate for material breach not cured within 30 days. You can cancel a paid subscription at any time; cancellation takes effect at the end of the current billing period. After termination, we'll make Customer Data available for export for 30 days, then delete it from production systems within 90 days (longer for backups, which roll over).

15Governing law & disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute that can't be resolved informally will be decided by binding arbitration in Wilmington, Delaware under JAMS Streamlined Rules, except either side may seek injunctive relief in court for IP or confidentiality issues. You and Clai both waive any right to a jury trial or class action.

16Changes to these Terms

We may update these Terms from time to time. If a change is material, we'll give at least 30 days' notice in-app or by email before it takes effect. Continued use after the effective date means you accept the updated Terms.

17Contact

Questions, notices, or anything else: hello@goclai.com. For privacy-specific inquiries, see our Privacy page.